Welcoming Spaces: Inclusive Cancer Care for LGBTQIA+ Patients
Welcoming Spaces is a free 1-hour training for healthcare professionals
Healthcare institutions across the country are navigating complex political and funding pressures. In many cases, formal LGBTQIA+ inclusion trainings have been reduced or de-prioritized. But patients are still walking through your doors.
Why This Training Matters
When rights feel uncertain, healthcare spaces must feel safe.
Research consistently shows that LGBTQIA+ patients experience higher rates of delayed care, medical mistrust, and negative clinical interactions. Small actions — language, intake forms, nonverbal cues, environmental signals — can significantly impact patient trust and health outcomes. Welcoming care is clinical excellence.
What You’ll Learn
In just one hour, you will gain:
– Practical tools to create welcoming, respectful healthcare interactions
– Strategies for inclusive communication and affirming language
– Approaches to navigating uncertainty while maintaining professionalism
– Immediate steps you can implement in any clinical setting
This training focuses on actionable skills — not theory alone.
Whether you are a physician, nurse, medical assistant, therapist, administrator, or front line staff member, this training is designed to meet you where you are.
You do not need to wait for your institution’s policies to change to improve a patient’s experience. Individual providers have the power to shape what safety and dignity look like in practice.
Course Outline
Welcome & Orientation
Understanding LGBTQIA+ Terminology
Patient Voice: The impact of Exclusion
Prior Patient Experiences
Patient Stories: Mateo & Ezra
A Provider’s Perspective: Dr. Dizon
Exclusion Has Consequences
Barriers & Disparities
Social Determinants of Health with Scout
Social Determinants of Health with Mateo
LGBTQIA+ Barriers in Cancer Care
Creating Welcoming Environments
Signals of Safety
First Impressions
When First Impressions Falter
Systems Matter
Ask Me
Creating Welcoming Environments
Engaging Patients and Their Support Networks
Clinical Considerations & Practice
Identity & Anatomy
When Treatment Decisions Ignore Identity
Wrap-Up & Commitments
Every Interaction Shapes Safety
Review & Revisit
The Future of Cancer Care Is LGBTQIA+ Inclusive
Course Feedback